Frequently Asked Questions

📱 App & Account

How do I create an account?

Sadhisu uses Google Sign-In for easy and secure authentication. Simply tap "Sign in with Google" on the login screen and select your Google account. No separate password is needed — your Google account handles everything.

How do I change the app language?

Go to Settings → Appearance and tap the language toggle to switch between English and Kannada (ಕನ್ನಡ). The entire app — including study notes, quiz questions, current affairs, and explanations — will switch to your preferred language instantly.

Does the app work offline?

Sadhisu requires an internet connection to load content, sync your progress, take tests, and access daily current affairs. An active internet connection is recommended for the best experience.

How do I delete my account?

Go to Settings → Account → Delete Account. You'll need to type "DELETE" to confirm. This action is permanent — all your data including quiz scores, streaks, bookmarks, and subscription details will be removed from our servers within 30 days.

👑 Subscription & Premium

What features are free vs premium?

Every module in Sadhisu has some features available for free so you can explore the app before subscribing. Premium unlocks full access to all content across all modules — including the complete current affairs archive, trending topics with concept explanations, all study notes, audio lessons, previous year papers, performance analytics, mind maps, and aptitude practice modules.

How do I subscribe to premium?

Tap the Premium badge or any locked feature to open the subscription modal. Payments are processed securely through Razorpay. You can pay via UPI, debit/credit card, net banking, or wallets.

Do subscriptions auto-renew?

No. Sadhisu subscriptions are one-time purchases for a fixed duration (monthly or half-yearly) — they do not auto-renew. Once your subscription period ends, you'll be moved back to the free plan. There is no recurring charge and no cancellation needed.

Will I lose my progress if my subscription expires?

No. Your quiz scores, test history, bookmarks, and all progress data are always saved regardless of your subscription status. You'll just lose access to premium-only content until you renew.

Can I get a refund?

Please refer to our Terms of Service for the complete refund policy. For refund-related queries, contact us at sadhisuapp@gmail.com with your registered email and payment details.

📚 Content & Accuracy

Which exams does Sadhisu provide practice material for?

Sadhisu provides practice material for Karnataka state government competitive exams: PSI (Police Sub Inspector), PC (Police Constable), FDA (First Division Assistant), SDA (Second Division Assistant), KAS (Karnataka Administrative Service), TET (Teachers Eligibility Test), HSTR (High School Teacher Recruitment), GPSTR, and Group C posts. Sadhisu is an independent educational platform and is not affiliated with or endorsed by KPSC, KSP, KEA, DSERT, or any government body.

Is the video presenter a real person?

No. The presenter shown in Sadhisu's daily video shorts is an AI-generated digital character, not a real person — it doesn't represent any actual teacher or individual. The Kannada and English voice narration is also an AI-generated (text-to-speech) voice, not a human recording. We use AI presenters and narration so we can produce daily bilingual videos at scale; the underlying facts still come from our current-affairs content, which you should verify against official sources for exam purposes.

How do I report a wrong answer or bug?

Go to Settings → Feedback to submit a report through our Google Form. Please include the specific question or screen where you found the issue. We review all feedback and fix errors in the next content update.

🔧 Technical & Payments

My payment was deducted but subscription is not activated

This can happen if your internet connection dropped during the payment process. Please try these steps:

• Close and reopen the app — your subscription may activate automatically
• Wait 15-30 minutes and check again — our system verifies pending payments periodically
• If the payment genuinely failed, your bank will auto-refund the amount within 5-7 working days

If the issue persists after 24 hours, contact us at sadhisuapp@gmail.com with your registered email and transaction ID (available in your UPI app or bank SMS).

The app is not loading or showing errors

Try these steps:

• Check your internet connection
• Force close and reopen the app
• Clear the app cache from your phone's Settings → Apps → Sadhisu → Clear Cache
• Make sure you're running the latest version from Google Play Store

If the problem persists, contact us at sadhisuapp@gmail.com with a screenshot of the error.