Refund Policy

1 No Refund Policy

Sadhisu (ಸಾಧಿಸು) offers instantly accessible digital educational services including study notes, quizzes, mock tests, audio lessons, and video content. All purchases are one-time payments and all sales are final, except for the specific technical issues listed below.

Except where required by applicable law, we do not grant refunds for dissatisfaction with AI-generated content, device incompatibility, or change of mind after purchase.

2 Limited Refund Eligibility

Refunds are granted strictly for the following situations:

• Technical Failure: The app is completely inaccessible for 72+ continuous hours due to a failure on our end, preventing you from accessing any paid content.
• Duplicate Charges: You were charged twice for the same purchase due to a system or payment gateway error.
• Activation Error: Premium access was never activated on your account due to a technical bug, despite a successful payment debit.

If money was debited but your payment shows as failed, no refund request is needed — your bank auto-refunds such amounts within 5–7 working days (see Terms of Use, Payment Failures & Interrupted Transactions).

3 Fraudulent Chargebacks & Disputes

Sadhisu processes payments through Razorpay and tracks all payment authorizations. If a user initiates a fraudulent dispute or chargeback with their bank claiming an "unauthorized transaction" for a valid purchase, Sadhisu reserves the right to:

• Permanently terminate the user's account
• Delete all progress data and saved content
• Block future access to the platform

4 How to Request a Refund

To request a valid refund under the criteria listed in Section 2, you must email our support team at sadhisuapp@gmail.com within seven (7) days of the disputed charge. Your email must include:

• Your registered email address
• The Order/Transaction ID associated with the payment
• A screenshot or proof of the technical issue or duplicate debit
• The exact date and time the problem occurred

5 Processing & Timelines

• Review Period: All refund requests are reviewed within 3–5 business days of receiving a complete request with all required details.
• Credit Timeline: If approved, the refund will be processed and credited back to your original payment method (UPI account, bank account, or card) within 5–7 business days, depending on your bank's processing cycles.