Refund Policy

1 No Refund Policy

Sadhisu (ಸಾಧಿಸು) offers instantly accessible digital educational services including study notes, quizzes, mock tests, audio lessons, and video content. Every plan is a one-time purchase that grants time-limited access (30 or 365 days) — nothing auto-renews and nothing is charged again when a plan expires. Because access is granted instantly, all sales are final, except for the specific technical issues listed below.

Except where required by applicable law, we do not grant refunds for dissatisfaction with AI-generated content, device incompatibility, change of mind after purchase, or the unused portion of a plan.

Nothing in this policy limits any right you have under the Consumer Protection Act, 2019 or any other law that applies to you. Where such a law gives you a stronger remedy than this policy, that law prevails.

2 Limited Refund Eligibility

Refunds are granted strictly for the following situations:

• Technical Failure: The app is completely inaccessible for 72+ continuous hours due to a failure on our end, preventing you from accessing any paid content.
• Duplicate Charges: You were charged twice for the same purchase due to a system or billing error.
• Activation Error: Premium access was never activated on your account due to a technical bug, despite a successful payment debit.

If money was debited but the purchase shows as failed, no refund request is needed — Google Play reverses such charges automatically to your original payment method (see Terms of Use, Payment Failures & Interrupted Transactions).

3 Fraudulent Chargebacks & Disputes

All plans are sold through Google Play, and Sadhisu verifies every purchase against Google's servers. If a user initiates a fraudulent dispute or chargeback claiming an "unauthorized transaction" for a valid purchase, Sadhisu reserves the right to:

• Permanently terminate the user's account
• Delete all progress data and saved content
• Block future access to the platform

4 How to Request a Refund

All plans are sold through Google Play, so the fastest route is to request the refund directly in the Google Play Store (Menu → Payments & subscriptions → Budget & order history), or via Google Play's refund page. Google's own refund policy applies there.

The first 48 hours matter. Google reviews requests made within 48 hours of purchase automatically, without involving us. After 48 hours Google will normally direct you back to the developer — that is us — and the eligibility criteria in Section 2 apply. If you think something has gone wrong with your purchase, raise it as early as you can.

If Google Play declines the request, or the issue is one of the technical failures listed in Section 2, email our support team at sadhisuapp@gmail.com within seven (7) days of the disputed charge. Your email must include:

• Your registered email address
• The Google Play order ID for the purchase (it begins with GPA. and appears in your Google Play order history and in Google's email receipt)
• A screenshot or proof of the technical issue or duplicate debit
• The exact date and time the problem occurred

5 Processing & Timelines

• Review Period: All refund requests are reviewed within 3–5 business days of receiving a complete request with all required details.
• Credit Timeline: If approved, the refund is issued through Google Play and credited back to your original payment method (UPI account, bank account, or card). Google initiates the credit once the refund is approved; how quickly it appears depends on your bank's or payment provider's processing cycles.

6 Grievance Redressal

In line with the Consumer Protection (E-Commerce) Rules, 2020, complaints about billing, refunds, or any other aspect of the Service may be addressed to our Grievance Officer:

• Grievance Officer: Sadhisu Support Team
• Email: sadhisuapp@gmail.com
• Acknowledgement: within twenty-four (24) hours of receiving your complaint
• Resolution: within seven (7) days of the date the complaint is received

Please put “Grievance” in the subject line and include the details listed in Section 4 so we can act on your complaint without a follow-up.